Terms and Conditions Dierentarief.nl

Part A Platform Terms · Part B Uniform Sales Terms of the Sales Partner · Part C Requests, comparing and use of the website · Annex I Model withdrawal form

Version 1.3 – 11 November 2026

This is a translation. If the English and Dutch texts differ, the Dutch text prevails.

How these terms work

Dierentarief.nl is an online marketplace. On it you buy Vouchers for veterinary consultations and grooming sessions, diet food, supplements and other products for animals from independent businesses: the Sales Partners. Dierentarief.nl itself is never the seller. This document therefore consists of four parts:

• Part A – Platform Terms: the arrangements between you and Dierentarief.nl about use of the Platform, your Order Environment (account or secure link), payment, reports and our role.
• Part B – Uniform Sales Terms of the Sales Partner: the arrangements between you and the Sales Partner from whom you buy an Item. Which Sales Partner that is, you can see with the Item ("Sold by"), in the shopping basket, in your order confirmation and on your invoice.
• Part C – Requests, comparing and use of the website: the arrangements between you and Dierentarief.nl about finding and comparing providers, quotation and contact requests, reviews of providers and use of the website outside the webshop.
• Annex I – Model withdrawal form.

The main points in brief:

• You conclude the purchase with the Sales Partner, not with us. If you buy from more than one Sales Partner, you conclude a separate purchase with each of them.
• You pay via the Platform. By doing so you have paid the Sales Partner.
• As a rule you have a 14-day cooling-off period. The exceptions are set out in article B10.
• You can order as a guest or with an account. Questions, complaints and returns are easiest to arrange with the order in your account or via the secure link in your order confirmation; email is always possible. If the Sales Partner does not respond within 2 working days, we will help.
• Shipping is always free of charge.

PART A. Platform Terms Dierentarief.nl (you and Dierentarief.nl)

A1. Who we are and how to reach us

Dierentarief.nl is an online marketplace. The Platform is operated by:

• Co-Managementpartners B.V., trading under the name Dierentarief.nl
• Business address: Aphroditestraat 35, 5047 TW Tilburg (registered office in Waalwijk)
• Chamber of Commerce (KvK) number: 73538086
• VAT identification number: NL859565890B01
• Email: info@dierentarief.nl

We handle questions and reports in writing: via your Order Environment (see A5) or by email. We respond within 2 working days.

Central contact point (Digital Services Act). For users of the Platform, info@dierentarief.nl is our central contact point within the meaning of article 12 of the Digital Services Act (Regulation (EU) 2022/2065). For authorities of the Member States, the European Commission and the European Board for Digital Services, the same address is our contact point within the meaning of article 11 of that regulation. You can write to us in Dutch and in English.

A2. Definitions

In these terms the following words have the following meanings:

• Platform, we, us: the website and webshop Dierentarief.nl and Co-Managementpartners B.V. as the operator thereof.
• Customer, you: the person who orders something via the Platform. If you are a consumer (you are not buying for your business or profession), you have the statutory consumer rights.
• Sales Partner: the independent business that sells a product or voucher via the Platform. In the terms for businesses of Dierentarief.nl this party is called "Seller".
• Item: a product or voucher offered via the Platform.
• Voucher: a right to a service of a Sales Partner, such as a consultation or a grooming session, that you buy via the Platform.
• Purchase Agreement: the agreement concerning an Item between you and the Sales Partner. This is also the agreement concerning a Voucher.
• Order Line: one Item (with quantity) in your order.
• Customer Account: an account that you can create on the Platform. That is not required; you can also order as a guest.
• Order Environment: the place where you follow and manage your order: your Customer Account, or if you order as a guest, the personal secure link in your order confirmation.
• Platform Terms: this Part A.
• Uniform Sales Terms: Part B of this document. Every

Sales Partner uses these terms towards you.

• Durable medium: a means by which you can store information and later consult it unchanged, such as an email or pdf.

A3. Our role: we are the Platform, not the seller

A3.1 On Dierentarief.nl, independent Sales Partners sell Vouchers for veterinary consultations and grooming sessions, diet food, supplements and other products for animals. We are the intermediary that makes the marketplace available. We are never the seller of an Item and are not a party to the Purchase Agreement.

A3.2 With every Item, before you put it in your shopping basket, you can see from whom you are buying, with the wording "Sold by" and the name of the Sales Partner. Via that name you open the details of the Sales Partner: trade name, statutory name, business address, Chamber of Commerce (KvK) number, VAT identification number, email address, telephone number and the statement that he sells as a trader (business). In the shopping basket, in the order confirmation and on the invoice it is stated again for each Item who the Sales Partner is.

A3.3 We only admit businesses as Sales Partner. Private individuals cannot sell via the Platform. As a result, your statutory consumer rights apply against the Sales Partner with every purchase.

A3.4 We perform a number of tasks on behalf of the Sales Partner: we accept the order, arrange payment via our payment partner, send the order confirmation and the invoice on behalf of the Sales Partner, receive withdrawals and reports on behalf of the Sales Partner and carry out refunds on behalf of the Sales Partner. We do not thereby become the seller. The Sales Partner remains responsible for the Item, the delivery, the performance of the service, the legal guarantee and customer service in respect of the Item.

A3.5 Who has which obligation is set out in this Part A (our Platform) and in Part B (the Sales Partner). This does not affect rights that you have under the law against us or against the Sales Partner.

A4. When these terms apply

A4.1 Part A applies to use of the Platform and to every order via the Platform. Part B applies to every Purchase Agreement between you and a Sales Partner. Annex I is the model withdrawal form.

A4.2 You can read, save and print this document before you order. You also receive it as a pdf with your order confirmation.

A4.3 In the event of a conflict, the following order applies: (1) mandatory law; (2) the specific arrangements with the Item and in your order confirmation; (3) Part B for everything that concerns the Purchase Agreement; (4) Part A. An arrangement that is more favourable to you as a consumer always prevails.

A5. Ordering as a guest or with a Customer Account

A5.1 You can order as a guest or with a Customer Account. You only need a working email address.

A5.2 If you order as a guest, you receive in your order confirmation a personal, secure link to your order. Via that link you have the same options as with a Customer Account. The link remains working for as long as you may need it for your order, including for guarantee. If you lose the link, you can have it sent again with your email address and order number. Do not share the link with others.

A5.3 If you have a Customer Account, keep your login details secret. If you suspect misuse of your account or your link, report it to us immediately.

A5.4 In your Order Environment you see, for each order and each Order Line, the Sales Partner, the status, the order confirmation with pdf attachment, the invoice, your messages with the Sales Partner, your reports and returns, and the button to dissolve a contract.

A6. How to order

A6.1 In the shopping basket the Items are grouped by Sales Partner, with, for each Sales Partner, the shipping costs (always free of charge, see B5), the expected delivery time or performance period and the label "Sold and shipped by" with the name of the Sales Partner.

A6.2 If you order Items from more than one Sales Partner, you conclude a separate Purchase Agreement with each Sales Partner. Each Sales Partner is only responsible for his own Items. With each Sales Partner you have your own cooling-off period, rights in the event of defects and complaint options.

A6.3 Before you order, you see an overview with, for each Item, the main characteristics, the total price including VAT and all costs, and the Sales Partner. You can then still check and correct everything.

A6.4 You place the order with the button "Order and pay". By doing so you order with an obligation to pay. Boxes to agree to something are never pre-ticked.

A6.5 After your order you immediately receive an acknowledgement of receipt by email. An order confirmation then follows with, for each Item, the Sales Partner, that Sales Partner's Chamber of Commerce (KvK) number and return address, with this document as a pdf attachment.

A6.6 We may refuse an order or not process it if there is a reasonable suspicion of fraud or misuse, or if the law so requires. If you have already paid in that case, you will get your money back within 14 days.

A7. Payment: you pay via the Platform, on behalf of the Sales Partner

A7.1 You pay for an order in the webshop via the payment environment on the Platform. Payments are processed by Stripe. Stripe Technology Europe Limited is an electronic money institution authorised by the Central Bank of Ireland. We ourselves are not a bank or payment institution.

A7.2 Every Sales Partner has given the Platform and Stripe instructions and consent to receive the payment from you on his behalf. Therefore the following applies: if you pay via the payment environment on the Platform, you have fully discharged your payment obligation towards the Sales Partner. The Sales Partner cannot afterwards ask you for the amount again.

A7.3 Never pay a Sales Partner directly outside the Platform, even if a Sales Partner asks you to do so. If you are asked to do that, report it to us. A payment outside the Platform falls outside our arrangements and outside the protection in these terms.

A7.4 You can pay with the payment methods shown at checkout. You are not legally required to pay more than half of the price in advance (article 7:26(2) of the Dutch Civil Code (BW)). If you yourself choose a payment method with which you pay the full amount immediately, that is your choice.

A7.5 We carry out refunds (for example after a withdrawal or in the event of a defect) on behalf of the Sales Partner, in the same way as you paid. A refund costs you nothing.

A8. Communication, reports and returns via your Order Environment

A8.1 Do you want to ask the Sales Partner something, submit a complaint, report transport damage or a defect, or return an Item? Then do so at the correct Order Line in your Order Environment, with the button "Report a problem" or "Return". Your report then goes directly to the Sales Partner of that Item. You immediately see the return address of that Sales Partner.

A8.2 All messages between you and the Sales Partner about an order are stored with date and time in your Order Environment. That way you, the Sales Partner and we can always later see what was agreed. You can download these messages.

A8.3 Do you want to dissolve a contract within the cooling-off period (withdraw)? Then use the button "Dissolve the contract" at the Order Line. You immediately receive a confirmation by email, with the content of your statement and the date and time.

A8.4 We ask you to use the route via your Order Environment, because your report then reaches the correct Sales Partner most quickly and in a verifiable way. Your statutory rights do not depend on that. A withdrawal or complaint that you make in another clear way, for example by email to info@dierentarief.nl or directly to the Sales Partner, is also valid. We then place it in your Order Environment at the correct Order Line.

A9. If the Sales Partner does not respond: we help and mediate

A9.1 The Sales Partner responds within 2 working days to your message or report in your Order Environment. A first response is not yet a solution: what matters is that the Sales Partner helps you further.

A9.2 If the Sales Partner does not respond within 2 working days, or if you cannot resolve it together, you can ask for our help with the button "Involve the Platform". We also intervene ourselves if a time limit expires. We ask the Sales Partner for an explanation, can make a proposal for a solution and keep you informed in your Order Environment.

A9.3 Mediation by us is free of charge and voluntary. We are not a court and our proposal is not binding. You always retain your right to go to the competent court or to choose another statutory route.

A9.4 If a refund to you is justified and, through the Sales Partner's doing, it is not made, we carry out the refund on behalf of the Sales Partner as soon as the payment is still available with our payment partner (see A10).

A10. Payout to Sales Partners and deferral if a report is open

A10.1 We ourselves do not hold money of Customers or Sales Partners. Your payment is with Stripe and is paid out to the Sales Partner according to fixed arrangements. Those arrangements have been laid down in advance with every Sales Partner.

A10.2 According to those arrangements, the amount for an Order Line is only paid out to the Sales Partner after delivery or performance and after the cooling-off period and any ongoing return have been dealt with.

A10.3 If you have made a report at an Order Line about an Item that was not delivered, was damaged or is defective, a withdrawal or a refund, payout of that amount to the Sales Partner is deferred until the report has been dealt with. After that the amount is paid out to the Sales Partner, or refunded to you on behalf of the Sales Partner.

A10.4 This deferral is an arrangement between us and the Sales Partner. It does not limit your rights and does not make us a party to the Purchase Agreement.

A11. How we rank offers

A11.1 The order of Items in search results and overviews depends mainly on: (1) how well the Item matches your search query and filters; (2) whether the Item is available; (3) the delivery time or the next available date; and (4) for services, the distance to the place you enter. Relevance weighs most heavily.

A11.2 We do not use a "buy box" and do not give any Sales Partner priority because he is affiliated with us.

If a Sales Partner has paid for a better position, "Sponsored" is always clearly shown at that position.

A11.3 This explanation is also on the Platform under "How does the ranking work?", directly accessible from the search results. How we rank in relation to Sales Partners is set out in the terms for businesses (P2B Regulation, Regulation (EU) 2019/1150, article 5).

A12. Reviews

A12.1 After an order you can write a review of the Sales Partner or the Item. We only call a review "verified" if we have checked that the writer bought the Item via the Platform.

A12.2 We do not remove reviews because they are negative. We can refuse or remove a review if it is offensive, incorrect, unlawful or fake, or contains personal data of others. With the reviews it is stated in which order they are shown.

A13. Reporting something unsafe or illegal, decisions and objection (DSA)

A13.1 Anyone can report an Item, offer, review or Sales Partner that is unsafe, illegal or misleading. That can be done with the button "Report" at the Item or via info@dierentarief.nl. We confirm your report, investigate it carefully and let you know what we do with it.

A13.2 If we remove or restrict an offer, review or account, the person concerned receives a clear statement of reasons. If you do not agree with a decision, or with our decision not to intervene after your report, you can object free of charge within 6 months via info@dierentarief.nl with the subject "Objection to decision". A staff member assesses your objection. You can also go to a certified out-of-court dispute settlement body under article 21 of the Digital Services Act, or to the court.

A13.3 If we hear that an Item you have bought is illegal or unsafe, we will let you know, with the name of the Sales Partner and what you can do, insofar as we have your contact details.

A14. Our liability

A14.1 We are liable under the law if we ourselves fall short in our own tasks as Platform, for example if we process an order or payment incorrectly, fail to carry out a refund that we must carry out, or display incorrect information about the Sales Partner.

A14.2 We are not a party to the Purchase Agreement. For the delivery, quality, safety and performance of an Item or service the Sales Partner is responsible and liable. We are therefore not liable for that, unless the law does make us liable for it. That may for example be the case if we present an Item in such a way that you could reasonably think that you were buying from us (article 6(3) of the Digital Services Act), or if a statutory rule makes us, as intermediary, answerable.

A14.3 Nothing in these terms limits or excludes liability that may not be limited or excluded under mandatory law, such as in the event of intent or wilful recklessness, or in the event of death or injury caused by our fault.

A15. Veterinary care is the responsibility of the veterinarian

Dierentarief.nl is not a veterinarian, not a veterinary practice and not a grooming salon. We do not treat animals, do not make diagnoses and do not give veterinary advice. Information on the Platform, such as prices, explanations of treatments and reviews, is not veterinary advice and does not replace a conversation with a veterinarian.

The veterinarian stated with a Voucher decides himself, on the basis of his professional knowledge and his duty of care for the animal (article 4.2 of the Dutch Animals Act (Wet dieren)), which examination and which treatment are appropriate. A grooming salon does not carry out veterinary procedures; those are reserved to persons who are authorised to do so (article 2.9 of the Dutch Animals Act (Wet dieren)).

We are therefore not liable for errors in a veterinary treatment or a grooming session, or for allergic or other reactions of an animal to a treatment, food or supplement. For that the Sales Partner is responsible under the law. Articles A14.1 and A14.3 continue to apply.

No veterinary medicines are sold on the Platform.

A16. Personal data

A16.1 We process your personal data in accordance with the General Data Protection Regulation (GDPR). What we do with your data is set out in the Privacy Statement Dierentarief.nl.

A16.2 We give the Sales Partner the data he needs to carry out your order, such as your name, delivery address, email address, telephone number and the content of your reports. The Sales Partner may use those data only for your order and the handling thereof, and is himself responsible for that use.

A17. Intellectual property

The rights to the Platform, the software, the texts and the logo of Dierentarief.nl belong to us or our licensors. Product photos, brand names and texts of Sales Partners remain those of the Sales Partners or their suppliers.

A18. Complaints about the Platform

Do you have a complaint about our own service, such as the operation of the Platform, your Order Environment or a payment?

Send it to info@dierentarief.nl or use "Involve the Platform" in your Order Environment. We confirm receipt within 5 working days and give a substantive response within 14 days, or let you know how long handling will still take. If we cannot resolve it together, you can go to the competent court.

A19. Changes

We can change these terms. We will put the new version on the Platform in advance, with the date on which it takes effect. For an order the version that applied at the time of ordering always applies.

A20. Applicable law and competent court

A20.1 Part A is governed by Dutch law.

A20.2 If you live as a consumer in Belgium or another country of the European Union, you retain the protection of the mandatory consumer rules of your country of residence (article 6(2) of Regulation (EC) No 593/2008, Rome I).

The choice of Dutch law does not take that protection away.

A20.3 As a consumer you can submit a dispute to the court of your own place of residence. We can only sue you there (article 18 of Regulation (EU) No 1215/2012, Brussels I-bis).

A21. Final provisions

If a provision of these terms is void or is set aside, the other provisions remain in force.

For the invalid provision a valid provision then applies that comes as close as possible to the purpose, without this being detrimental to you as a consumer.

PART B. Uniform Sales Terms of the Sales Partner Dierentarief.nl (you and the Sales Partner)

B1. Who is your seller

B1.1 These Uniform Sales Terms apply to every Purchase Agreement that you conclude via Dierentarief.nl with a Sales Partner. Every Sales Partner on Dierentarief.nl uses these terms towards you.

He may not deviate from them to your detriment.

B1.2 The seller is the Sales Partner who is stated with the Item under "Sold by", and who is stated with that Item in your order confirmation and on your invoice. You conclude the Purchase Agreement with that Sales Partner. In these terms he is called "the Sales Partner".

B1.3 Dierentarief.nl (Co-Managementpartners B.V.) is not a party to the Purchase Agreement. Dierentarief.nl acts only on behalf of the Sales Partner in respect of the order, the payment, the order confirmation, the invoice, the receipt of withdrawals and reports and the carrying out of refunds (see Part A).

B1.4 The definitions in article A2 also apply in this Part B.

B2. Details of the Sales Partner

B2.1 Before you put an Item in your shopping basket, you can see the following details of the Sales Partner with the Item: trade name, statutory name, business address, Chamber of Commerce (KvK) number or comparable registration number, VAT identification number, email address, telephone number, and the statement that he sells as a trader.

B2.2 In your order confirmation these details appear again for each Item, together with the return address of the Sales Partner.

B2.3 If the Sales Partner is affiliated with a certified dispute body or a code of conduct, that is stated with the Item and in your order confirmation.

B3. The offer

B3.1 With every Item the main characteristics are stated, the total price including VAT, any additional costs, the delivery time or performance period, whether and how you can withdraw (and whether an exception applies), the legal guarantee and any extra guarantee.

B3.2 The Sales Partner is responsible for correct and complete information about his Item. An obvious mistake in the offer, such as a clearly incorrect price, does not bind the Sales Partner if you should reasonably have recognised it.

B3.3 If it concerns a Voucher, the offer also states: what the service exactly comprises, where it is performed, how long the Voucher is valid, how you make an appointment, and the rules for rescheduling and cancelling by you and by the Sales Partner.

B4. Formation and multiple Sales Partners

B4.1 The Purchase Agreement is formed when you place the order with the button "Order and pay" and the Sales Partner accepts the order via the Platform. You receive an order confirmation of that by email.

B4.2 If the Sales Partner does not accept your order or cannot deliver, you will be informed of that immediately and what you have paid for that Item will be refunded within 14 days.

B4.3 If you order from multiple Sales Partners at once, you conclude a separate Purchase Agreement with each Sales Partner, only for his own Items. Each Sales Partner is only responsible for his own Items. If you withdraw an Item from one Sales Partner, the agreements with the other Sales Partners continue to apply as normal.

B5. Price and shipping costs

B5.1 All prices are in euros and include VAT.

B5.2 Shipping is always free of charge. You pay no shipping costs, regardless of the amount of your order.

B5.3 Other costs are stated with the Item and in the shopping basket, before you order. A Sales Partner may not refuse your order because of the amount. You do not pay more than the amount you see at checkout.

B5.4 The Sales Partner does not increase the price after the Purchase Agreement has been concluded.

B5.5 If a price has been set personally for you on the basis of automated decision-making, that is stated in advance with the Item.

B6. Payment

B6.1 You pay via the payment environment on the Platform. The Sales Partner has given the Platform and its payment partner Stripe instructions and consent to receive the payment on his behalf. If you pay in that way, you have fully discharged your payment obligation towards the Sales Partner.

B6.2 The Sales Partner never asks for payment outside the Platform.

B6.3 The invoice is drawn up on behalf of the Sales Partner and is in your Order Environment. The invoice states the name, address, Chamber of Commerce (KvK) number and VAT identification number of the Sales Partner as seller, and the statement that the invoice has been issued on behalf of the Sales Partner by the Platform.

B7. Delivery and performance

B7.1 The Sales Partner delivers in the Netherlands and Belgium, to the address you give when you order. If an Item may not by law be sent to Belgium, that is stated with the Item and you cannot order it to a Belgian address. The Platform itself does not ship anything and has no warehouse.

B7.2 The Sales Partner delivers within the delivery time stated with the Item. If no delivery time is stated, he delivers without unnecessary delay and no later than 30 days after the order (article 7:9(4) of the Dutch Civil Code (BW)).

B7.3 If the Sales Partner does not deliver on time, you can give him a reasonable additional period in your Order Environment. If he then still does not deliver, you can dissolve the Purchase Agreement. If the time limit was essential for you and the Sales Partner knew that, or if he refuses to deliver, you can dissolve immediately. After dissolution you will get back everything you have paid for that Item within 14 days.

B7.4 If you receive a track-and-trace code, you will see it in your Order Environment. Items from different Sales Partners are shipped separately.

B7.5 For a Voucher you make the appointment with the Sales Partner as stated with the offer. The Sales Partner offers you a reasonable choice of dates within the validity of the Voucher.

B8. Risk during transport

The Item is at the risk of the Sales Partner until you, or someone you have designated who is not the carrier, have received it. If you yourself choose a carrier that the Sales Partner did not offer, the risk passes as soon as that carrier receives the Item (article 7:11 of the Dutch Civil Code (BW)). Report transport damage or a package not received as soon as possible at the Order Line in your Order Environment. If you do so later, you retain your rights, but it may become more difficult to establish the cause.

B9. Right of withdrawal: 14-day cooling-off period

B9.1 Products. If you buy a product, you can dissolve (withdraw from) the Purchase Agreement within 14 days without giving reasons. The 14 days begin on the day after you, or someone you have designated who is not the carrier, have received the product. If you order from one Sales Partner several products that are delivered separately, the period begins on the day after receipt of the last product (article 6:230o of the Dutch Civil Code (BW)).

B9.2 Vouchers and other services. If you buy a Voucher or another service, you can dissolve the Purchase Agreement within 14 days after it is concluded without giving reasons. The following then applies:

• If you want the service to be performed already within those 14 days, you must expressly ask for that yourself.

When the appointment is made, the Sales Partner will ask you to confirm that.

• If you withdraw after performance has already begun at your request, you pay an amount that corresponds to the part of the service that has already been performed, calculated on the basis of the total price (article 6:230s(4) of the Dutch Civil Code (BW)).
• If the service has already been fully performed at your express request within the 14 days, and you have declared in advance that you lose your right of withdrawal as soon as the service has been fully performed, you can no longer withdraw (article 6:230p(d) of the Dutch Civil Code (BW)).
• If the Sales Partner has not properly informed you about the right of withdrawal, or if you have not yourself asked for performance within the cooling-off period, you pay nothing for what has already been performed (article 6:230s(5)

of the Dutch Civil Code (BW)).

B9.3 An appointment on a fixed date does not exclude a Voucher from withdrawal. What you can do after the cooling-off period if you want to reschedule or cancel an appointment is set out in the rules with the offer and in the sector provisions below.

B9.4 How to withdraw. Use the button "Dissolve the contract" at the Order Line in your Order Environment. You can also use the model withdrawal form in Annex I or send another clear statement to the Sales Partner or to info@dierentarief.nl. The Platform receives withdrawals on behalf of the Sales Partner and immediately sends you an acknowledgement of receipt by email, with the content of your statement and the date and time. You are on time if you send your statement before the end of the cooling-off period.

B9.5 If you withdraw an Item, the ancillary agreements that belong with it also lapse (article 6:230q(2) of the Dutch Civil Code (BW)).

B10. Exceptions to the right of withdrawal

B10.1 You cannot withdraw in the cases below, but only if the Sales Partner has clearly stated that with the Item before your purchase:

• Sealed diet food and supplements that are not suitable for return for reasons of health protection or hygiene, if you have broken the seal after delivery (article 6:230p(f)(3°) of the Dutch Civil Code (BW)).
• Food and other products that spoil quickly or have a limited shelf life (article 6:230p(f)(2°) of the Dutch Civil Code (BW)).
• A Voucher for a consultation or grooming session that has already been fully performed at your express request within the cooling-off period, if you have declared in advance that you then lose your right of withdrawal (article 6:230p(d) of the Dutch Civil Code (BW)).

B10.2 If an exception is not clearly stated with the Item in advance, you can withdraw as normal.

B11. Returning, costs and diminution in value

B11.1 If you withdraw a product, you send it back as soon as possible and no later than 14 days after your withdrawal to the return address of the Sales Partner. That return address is stated in your order confirmation and at the Order Line in your Order Environment. Do not send anything to the Platform: the Platform does not accept returns.

B11.2 You pay the direct costs of returning only if the Sales Partner has clearly stated with the Item before your purchase that you pay those costs. If he has not stated that, or if he offers to pay the costs, you do not pay them (article 6:230s(2) of the Dutch Civil Code (BW)). If a product cannot by its nature be returned by ordinary post, the costs of returning are stated in advance with the Item.

B11.3 During the cooling-off period you handle the product and the packaging with care. You may only unpack and inspect the product as you would in a shop. If you use it more than needed to establish the nature, characteristics and functioning, you are liable for the diminution in value that arises as a result (article 6:230s(3) of the Dutch Civil Code (BW)). The Sales Partner must prove that diminution in value and may set it off against the refund.

B11.4 If the product was delivered incorrectly, damaged or defective, the Sales Partner pays the costs of returning.

B12. Refund after withdrawal

B12.1 After your withdrawal you will get back within 14 days all payments for the Item, including the costs of standard delivery (article 6:230r of the Dutch Civil Code (BW)). If you yourself chose a more expensive delivery method, that extra part is not refunded.

B12.2 For a product the refund may wait until the Sales Partner has the product back, or until you prove that you have sent it back, if that is earlier. You can prove that by uploading the proof of shipment at the Order Line.

B12.3 The Platform refunds on behalf of the Sales Partner, with the same means of payment that you used, unless you yourself agree to something else. A refund costs you nothing.

B13. Conformity and legal guarantee

B13.1 The Item must conform to the agreement: it must have the characteristics that you were entitled to expect under the agreement, including for normal use (articles 7:17 and 7:18 of the Dutch Civil Code (BW)). A service must be performed properly and professionally.

B13.2 If a product has a defect, you are entitled to free repair or replacement. If that does not succeed, is not done within a reasonable time or without significant inconvenience, you are entitled to a price reduction or dissolution (articles 7:21 et seq. of the Dutch Civil Code (BW)). The Sales Partner cannot limit or exclude these rights (article 7:6 of the Dutch Civil Code (BW)).

B13.3 Report a defect within a reasonable time after you have discovered it, at the Order Line in your Order Environment.

A report within two months after discovery is always on time (article 7:23(1) of the Dutch Civil Code (BW)).

B13.4 An extra guarantee from the manufacturer or the Sales Partner (commercial guarantee) is in addition to your statutory rights and does not limit them. The terms thereof are stated with the Item.

B13.5 If you live in Belgium, you have at least the rights in respect of defects that Belgian law gives you.

B14. Complaints

B14.1 You report a complaint about an Item, the delivery or the performance of a service at the Order Line in your Order Environment, or directly to the Sales Partner. The Sales Partner responds within 2 working days and gives a substantive answer within 14 days or lets you know how long it will still take.

B14.2 If the Sales Partner does not respond on time or if you cannot resolve it, you can involve the Platform (article A9).

B15. Product safety

The Sales Partner ensures that every product complies with the European rules on product safety, including the General Product Safety Regulation (Regulation (EU) 2023/988). With the product the required details of the manufacturer are stated and, if the manufacturer is established outside the European Union, of the responsible person in the European Union, and the required warnings and safety information.

B16. Vouchers for consultations and treatments: the veterinarian decides

B16.1 A Voucher gives you a right to the consultation or the treatment stated with the offer, at the practice stated with the offer.

B16.2 The veterinarian decides himself, on the basis of his professional knowledge and his statutory duty of care for the animal (article 4.2 of the Dutch Animals Act (Wet dieren)), which examination and which treatment are appropriate and responsible. He is not bound in that regard by the Voucher and can refuse a treatment, adjust it or give other advice.

B16.3 If at the consultation it appears that the treatment from the Voucher is not appropriate or not responsible for your animal, you choose from: rebooking free of charge to another, appropriate treatment at the same practice, with a set-off of the price difference; a credit at the same practice to the value of the unused part; or a refund of the unused part of the Voucher. You only pay for the consultation that has been performed if that was stated in advance as a separate component with the offer.

B16.4 You give the veterinarian or groomer in advance all information that is needed, such as known illnesses, allergies, medication use and the animal’s behaviour.

B17. Grooming sessions

B17.1 A groomer takes care of the animal’s coat and grooming. A groomer does not carry out veterinary procedures (article 2.9 of the Dutch Animals Act (Wet dieren)). If the groomer sees signs of illness or pain, he stops and advises you to go to a veterinarian.

B17.2 If a grooming session cannot (fully) be performed for the animal’s welfare, you only pay for the part that has been performed and you get the rest back or as a credit, at your choice.

B18. Food and supplements

B18.1 Always read the package leaflet and the label before use. If you are in doubt whether food or a supplement is suitable for your animal, ask your veterinarian.

B18.2 A Sales Partner is liable under the law for his products. An allergic or other reaction of an animal is not always a defect of the product; whether there is a defect is assessed in each case under the law (article B13).

B19. Rescheduling, cancelling and validity of a Voucher

B19.1 You can reschedule or cancel an appointment according to the rules stated with the offer. A fee for late cancellation may not be higher than a reasonable compensation for the practice’s loss.

B19.2 If the practice or grooming salon cancels an appointment, you choose from a new appointment without extra costs or a refund of the full amount. In an emergency for the animal, the care of the animal always comes first.

B19.3 The Voucher is valid for as long as is stated with the offer and in your order confirmation. If the practice cannot offer an appointment within that period, the validity is extended or you get your money back, at your choice.

B20. Liability of the Sales Partner

The Sales Partner is liable to you under the law. In these terms he cannot limit his liability to you as a consumer further than the law allows. Rights that you have under mandatory law always continue to apply.

B21. Personal data

The Sales Partner uses your data only to carry out and handle your order, and to comply with statutory obligations. For that use he is himself responsible under the GDPR. He does not send you advertising based on your order via the Platform without your consent.

B22. Applicable law and disputes

The Purchase Agreement is governed by Dutch law. If you live as a consumer in Belgium or another country of the European Union, you retain the protection of the mandatory consumer rules of your country of residence (article 6(2) Rome I). As a consumer you can submit a dispute to the court of your place of residence; the Sales Partner can only sue you there (article 18 Brussels I-bis). If the Sales Partner is affiliated with a certified dispute body, that is stated with the Item and you can also submit your dispute there.

B23. Final provisions

If a provision of these terms is void or is set aside, the other provisions remain in force.

For the invalid provision a valid provision then applies that comes as close as possible to the purpose, without this being detrimental to you as a consumer.

PART C. Requests, comparing and use of the website

This Part C applies to searching and comparing on the website, to every Request, and to the Agreement with the Provider that is formed following a Request. For orders in the webshop, Part A, Part B and Annex I apply.

C1. Definitions

In this Part C the following words also have the following meanings:

• Provider: the independent entrepreneur who, via the Platform, offers care and services for animals, such as veterinary care, grooming, boarding in a kennel, walking, training and behavioural guidance, physiotherapy and transport of animals.
• Animal Care Service: the service that a Provider delivers to you.
• Request: your request via the Platform for a quotation or contact from one or more Providers.
• Agreement with the Provider: the agreement concerning an Animal Care Service that is formed directly between you and the Provider.

C2. Our role in respect of requests

Dierentarief.nl helps you find and compare providers and request a quotation via the Platform. The Agreement with the Provider is formed directly between you and the Provider. The Provider’s terms and quotation also apply to the Agreement with the Provider. This Part C does not replace those, but governs the role of Dierentarief.nl and your rights on the Platform.

Dierentarief.nl is not responsible for the work of the Provider, the quality and performance thereof, the fulfilment of arrangements with you, or the handling of guarantee and complaints about the work. That responsibility lies with the Provider.

Prices, availability and terms are determined by the Provider himself. Dierentarief.nl does not guarantee any particular price, period or result.

Dierentarief.nl is not intended for emergency care. Is your animal acutely ill or injured? Then contact a veterinarian or a veterinary emergency clinic immediately.

With every Provider, before you send a Request, the following is clearly stated:

• the full name of the Provider;
• the geographical address and the contact details;
• whether the Provider acts as a trader (if that is not the case, consumer protection may not apply);
• that the agreement is formed directly between you and the Provider.

C3. Profiles of Providers

A Provider who registers himself only becomes visible after Dierentarief.nl has checked his details, in any event the registration with the Chamber of Commerce or an equivalent registration in the country of establishment.

The profile of a Provider states in any event:

• the name and the Chamber of Commerce (KvK) number;
• the business address and the contact details;
• whether the Provider acts as a trader;
• the working area and the services;
• the type of animal care the Provider offers, and in the case of a veterinarian that he is registered as a veterinarian.

Some profiles have been created by Dierentarief.nl itself with publicly available business data, without the business having registered. Such a profile is identifiable as not registered by the business itself. The business can take over the profile, have it adjusted or have it removed via info@dierentarief.nl. See also the Privacy Statement Dierentarief.nl.

The Provider is himself responsible for correct and up-to-date details. Dierentarief.nl can adjust or hide a profile if there is a reasonable suspicion that details are incorrect or required certificates or registrations are missing.

C4. Ranking and Premium businesses

For you Dierentarief.nl is always free of charge. You pay us nothing for searching, comparing or a Request.

C4.1 Ordinary order. We show the Providers who do not have a Top Position by distance to the place you enter. In doing so we also look at the type of service you are looking for.

C4.2 Premium at the top. A Provider can choose a Top Position. At the top of the search results there are then a maximum of 6 Providers with a Top Position (Premium businesses), within a radius of 50 km around your place. Top Positions appear only in the search results.

C4.3 Always identifiable. With every Premium business the label "Sponsored" and the badge "Premium Choice" are always shown. A Premium business is at the top because it has a Top Position, not because we consider it better. Premium businesses are never presented as ordinary search results.

C4.4 Rotating order. The order of the Premium businesses rotates, so that it is not always the same business at the top.

C4.5 Explanation of the ranking. Under the list there is the link "How does the ranking work?" to this explanation (article 6:193a et seq. of the Dutch Civil Code (BW), Omnibus Directive):

"Premium businesses are at the top because they have a top position with us. They pay €6,95 excl. VAT (€8,41 incl. VAT) if they open a request that came in via that place. The order of the Premium businesses rotates. We show the other businesses by distance to your place."

How we rank Items in the webshop is set out in article A11.

C5. Requests via the Platform

C5.1 Free of charge for you. A Request is always free of charge for you. You pay Dierentarief.nl nothing, including if your Request goes to a Premium business.

C5.2 Content. In your Request you enter your contact details, the place and the type of service. You can add a description, a preferred date or period and other wishes. Your address is only shared with the Provider who receives your Request.

C5.3 You choose. Your Request goes to a maximum of 4 Providers: the Provider you choose and, if you want, the other Providers that you yourself tick in the last step of the form. Nothing is pre-ticked. At most 2 of those 4 are Premium businesses; we choose the others by distance to your place. A small grey line at the list says that too. Dierentarief.nl never sends your Request to others without your choice.

C5.4 Your contact details. Every Provider who receives your Request sees your name, the type of service, the place, the preferred date and the description. If your Request comes in via a Premium place, or at a profile that has not yet been claimed by the business, the Provider sees your email address, telephone number and street address only after he has paid or has claimed his profile. For another Request the Provider sees your contact details immediately.

C5.5 If a Provider does not respond. If a Provider has not responded after 1 day, he receives one reminder from us. If he then still does not respond, you receive an email with the suggestion to also look at other Providers. You yourself choose whether you send your Request to one of them. Your Request is kept.

C5.6 No obligation. A Request does not oblige you to anything. A quotation is only binding once you accept it or give the Provider an instruction.

C6. Formation of the Agreement with the Provider

The Provider’s quotation is an offer. The Agreement with the Provider is formed when you accept the quotation in the way stated in the quotation.

Before you accept, you receive from the Provider the information that the law requires, such as his identity and address, the price including VAT and additional costs, the method of payment, the performance period and the rules on withdrawal.

The Provider confirms the Agreement with the Provider on a durable medium.

C7. Prices and comparison information

All prices of Providers on the Platform are in euros including VAT, unless otherwise stated.

Prices of Providers are guide prices or quotation prices that the Provider himself sets. The final price is stated in the Provider’s quotation. Dierentarief.nl does not set those prices.

On Dierentarief.nl there are price overviews, for example what a consultation or vaccination usually costs. Those amounts are based on publicly available price lists of providers, with a reference date. They are indications, not an offer. The price you pay is stated in the Provider’s quotation or price list.

If a price is personalised on the basis of automated decision-making, that is clearly stated in advance.

C8. Payment of Animal Care Services

Dierentarief.nl does not collect payments for Animal Care Services. You pay those directly to the Provider, according to his quotation.

Providers pay Dierentarief.nl if they open a Request that came in via a Premium place. That is separate from your payment to the Provider. You pay Dierentarief.nl nothing.

C9. Right of withdrawal for Animal Care Services

C9.1 The Provider is your contracting party. Dierentarief.nl is not a party to the Agreement with the Provider. The cooling-off period, the handling of a withdrawal and the refund therefore lie with the Provider.

C9.2 Cooling-off period. If you conclude the Agreement with the Provider at a distance (for example by email or via the Platform) or off the Provider’s business premises (for example at your home), you as a rule have under the law a fourteen-day cooling-off period after the agreement is concluded. That does not apply if the law makes an exception.

C9.3 How to withdraw. You can send the withdrawal directly to the Provider, use the model withdrawal form (see Annex I), or use the dissolution function on the Platform. Dierentarief.nl then forwards your statement to the Provider and confirms that we have received it.

C9.4 Work within the cooling-off period. If you expressly ask the Provider to start within the cooling-off period, you pay upon withdrawal a proportionate part of the price for what has already been done. If the service has already been fully performed with your express consent and you have acknowledged that you thereby lose your right of withdrawal, you can no longer withdraw.

C9.5 Information from the Provider. If the Provider has not given you the legally required information about the right of withdrawal, the cooling-off period lasts longer under the law.

Nothing in this article limits rights that you have under mandatory law.

C10. Online dissolution of the Agreement with the Provider

On the Platform you can easily dissolve an Agreement with the Provider online. You immediately receive an electronic acknowledgement of receipt. We forward your statement to the Provider.

C11. Performance of the Animal Care Service

You make arrangements about the date and performance of an Animal Care Service directly with the Provider. Dierentarief.nl is not responsible if the Provider does not keep an appointment, but does help you to report that.

The Provider is responsible for the care he delivers and for the welfare of your animal for as long as it is under his care. What the Provider promises is stated in his quotation, price list or terms. Dierentarief.nl does not give a guarantee on the care or the result. An extra guarantee from a Provider does not affect your statutory rights.

C12. Veterinary care

C12.1 Dierentarief.nl is not a party to the treatment or care of your animal and does not give veterinary advice. The Provider, for example the veterinarian, is fully responsible for the diagnosis, the treatment, the advice and the aftercare. See also article A15.

C12.2 Veterinary procedures may only be carried out by someone who is legally authorised to do so, such as a veterinarian. Providers who are not a veterinarian, such as a grooming salon or kennel, do not offer veterinary treatments via Dierentarief.nl.

C13. Reviews of Providers

C12.1 Reviews of Providers can appear on Dierentarief.nl. A review can only be posted by a customer who himself has experience of the Provider's service.

C12.2 We only call a review "verified" if we have checked that the writer really was a customer. If we cannot check that, "verified" is not shown with the review.

C12.3 We do not remove reviews because they are negative. We can refuse or remove a review if it is offensive, incorrect or unlawful, or does not come from a genuine customer.

C12.4 A Provider may not write or have written reviews of himself, and may not offer money or any other benefit in return for a review.

C12.5 With the reviews it is stated in which order they are shown, for example the newest first.

If you have ordered via the webshop, article A12 applies to reviews of that order.

C14. Complaints about an Animal Care Service

You submit complaints about an Animal Care Service to the Provider. Dierentarief.nl can mediate at your request, but is not a party to the Agreement with the Provider. You deal with complaints about our own service in accordance with article A18.

C15. Liability in respect of requests

Dierentarief.nl is not liable for shortcomings of Providers, such as the quality of the work, the performance of an assignment, and prices and information that the Provider supplies.

For our own errors in the platform services, article A14 applies. Article A14.3 also continues to apply in this Part C.

C16. Availability of the Platform

Dierentarief.nl aims for uninterrupted operation of the Platform, but cannot guarantee that it is always available. Maintenance or faults can lead to temporary interruptions. Agreements already concluded remain in force.

ANNEX I. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You can also use the button "Dissolve the contract" in your account or via the secure link in your order confirmation.)

In the pdf with your order confirmation the system automatically fills in at "To" the name, address and email address of the Sales Partner of the Item you have bought. If you use this form separately from that pdf, fill in the details of the Sales Partner as stated in your order confirmation with the Item.

— To: the Sales Partner stated in my order confirmation with the Item (name, address and email address as in that order confirmation), c/o Dierentarief.nl (Co-Managementpartners B.V.), Aphroditestraat 35, 5047 TW Tilburg, info@dierentarief.nl, which receives withdrawals on behalf of the Sales Partner

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*):

— Order number and Item:

— Ordered on (*)/received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.

This form follows the European model withdrawal form in Annex I, Part B, of Directive 2011/83/EU, to which article 6:230m(1)(h) of the Dutch Civil Code (BW) refers. The line "Order number and Item" has been added to help your withdrawal reach the correct Sales Partner; you are not required to fill it in.

Terms for businesses

Last updated: 11 November 2026. For existing partners, the changes apply from 11 December 2026.

Contents – User Terms for Business Partners Dierentarief.nl – Business Agreement

Dierentarief.nl

We send emails about Requests, reminders and your account from info@dierentarief.nl.

User Terms for Business Partners Dierentarief.nl

Article 1. Parties and definitions

These terms apply between Co-Managementpartners B.V., with its registered office in Waalwijk, office address Aphroditestraat 35, 5047 TW Tilburg, registered in the Trade Register of the Chamber of Commerce under number 73538086, trading under the name Dierentarief.nl (hereinafter: “Dierentarief.nl” or “the Operator”), and the business partner admitted by Dierentarief.nl (hereinafter: “the Partner”).

Dierentarief.nl is the operator of the online platform Dierentarief.nl (hereinafter: “the Platform”), on which customers can request a quotation from providers and on which products are offered in the Platform’s webshop.

A Partner is:

a Provider: an independent entrepreneur who offers care and services for animals, such as veterinary care, grooming, boarding in a kennel, walking, training and behavioural guidance, physiotherapy and transport of animals, and who receives Requests via the Platform;

a Seller: a business party that has been admitted by the Platform to the webshop and sells products, digital content or Vouchers for services there.

The Customer is the consumer who submits a Request or buys a product via the Platform.

A Request is a quotation request from a Customer for the animal care service. A Standard Request is a Request that does not come in via a Top Position. A Paid Request is a Request that comes in via a Top Position (Premium), in the search results or in a Premium place in the request form (article 5).

Opening is the moment at which the Provider chooses to open a Paid Request. After that the Provider sees the Customer’s contact details.

The Business Agreement is the Business Agreement Dierentarief.nl, which contains the rules on prices and payment.

The Commission is the fee that the Seller owes to the Platform in accordance with article 10.

The Partner Dashboard is the digital environment in which the Partner manages his profile, promotion settings, requests, Openings, payments and statements.

Article 2. Applicability, amendments and transfer

2.1 These terms apply to the registration, admission and cooperation of the Partner with the Platform. Individual written arrangements take precedence if they expressly deviate from these terms. In the event of a conflict regarding prices or payment, the Business Agreement prevails.

2.2 The Partner accepts these terms before activation of the Partner Dashboard or the placing of a promotion. Dierentarief.nl keeps records of the acceptance.

2.3 Transfer of the operation. Dierentarief.nl may transfer the operation of the Platform, or its contractual position, to another undertaking. The rights and obligations under these terms then pass to that undertaking. The Partner will be informed in writing at least 30 days in advance. A transfer does not in itself change the agreed services, rates, term or other arrangements. If the Partner does not wish to continue with the new operator, the Partner may terminate the cooperation free of charge before the date of the transfer.

2.4 The Partner may not transfer his contractual position without the prior written consent of Dierentarief.nl.

2.5 Dierentarief.nl notifies changes to these terms in writing at least 30 days before the effective date (article 3 of Regulation (EU) 2019/1150, P2B Regulation). If the Partner does not agree, he may terminate the cooperation free of charge before the effective date. A shorter period applies only if the law so requires or if that is necessary against an unforeseen and immediate danger of fraud, malware or to security. A change does not have retroactive effect.

2.6 The Partner acts in the course of a profession or business. These terms govern the relationship between Dierentarief.nl and the Partner. They do not limit any statutory rights of Customers.

Article 3. Admission and verification

3.1 Before admission the Partner provides correct, complete and up-to-date details, including his legal name, business address, Chamber of Commerce (KvK) number (or foreign registration number), VAT identification number (if applicable), contact details and, for Sellers, a business bank account.

3.2 A Provider who registers is registered with the Chamber of Commerce or has an equivalent registration in the country of establishment. A Provider established outside the Netherlands provides a recent extract from the register of that country.

3.3 A Provider who carries out veterinary procedures is authorised as a veterinarian or paraveterinary practitioner (paraveterinair) and is registered where that is legally required, and provides proof of that on request.

Other Providers, such as an animal boarding kennel, have the permits and registrations needed for their activity. Dierentarief.nl does not check that with every assignment and does not warrant it.

3.4 Dierentarief.nl may refuse a registration, suspend admission or request additional information if details are missing, cannot be verified, statutory requirements have not been met or admission poses a concrete risk to Customers or the Platform. A refusal is reasoned.

3.5 Under article 30 of the Digital Services Act (DSA), the Partner provides on first request a recent extract from the Trade Register and a written statement that he only offers products or services that comply with the rules. For Sellers, the identity of the authorised representative is checked upon registration with Stripe. The Partner reports changes immediately, and no later than within 48 hours.

3.6 A Partner who wishes to take promotion first completes his profile and details in full. A promotion only becomes active after approval by Dierentarief.nl (article 5).

Article 4. Role of the Platform and the Partner

4.1 Dierentarief.nl offers only platform and intermediary services. Dierentarief.nl is not a contractor or a client in the agreement between a Provider and a Customer. That agreement is formed directly between the Provider and the Customer.

4.2 For a product in the webshop the Seller is the seller and contracting party of the Customer.

Dierentarief.nl provides the website, the payment connection and the first-line customer service as set out in these terms.

4.3 The Partner remains himself fully responsible for his services and products, the quality thereof, the fulfilment of his arrangements with the Customer and the handling of complaints, guarantee and returns.

Article 5. Requests and Top Position

5.1 Costs. An account, a profile and claiming a profile cost the Provider nothing. A Standard Request is completely free of charge: receiving, viewing, responding and seeing the Customer’s contact details.

Only the Opening of a Paid Request costs money (article 6). There are no credits and no subscriptions. The terms and any costs of a Top Position are agreed with the Provider in advance and are stated in the Partner Dashboard or in a separate confirmation.

5.2 Voluntary Top Position. The Provider can voluntarily choose a Top Position: a place at the top of the search results within 50 km around his place of business. There are no pre-ticked choices and no mandatory packages. The choice can later be adjusted or ended by email or via the contact form (article 5.6).

5.2a Places in the request form. A Request goes to a maximum of 4 Providers. At most 2 of those are Providers with a Top Position (Premium). The others are chosen by distance to the Customer’s place. A place in the request form belongs to the Top Position: it is not a separate product and has no separate price.

5.3 Principles. For the Top Position the following applies:

a. a relevant radius of 50 kilometres;

b. a maximum of 6 Top Positions (Premium) at the top of the search results within a radius of 50 kilometres, and at most 2 Premium places per Request in the request form;

c. selection by location and specialisation;

d. the Top Positions rotate: the order of the Premium Providers changes, so that it is not always the same Provider at the top. Top Positions appear only in the search results;

e. at every Premium place the label “Sponsored” is always visible and the badge “Premium Choice” is shown.

The explanation of the ranking is set out in article 14 and can be opened directly by the Customer (article 6:193g of the Dutch Civil Code (BW) and article 5 of Regulation (EU) 2019/1150, P2B Regulation).

5.4 The Customer chooses. The Customer himself determines to which Providers he sends his Request. Nothing is pre-ticked. Dierentarief.nl does not forward a Request to a Provider whom the Customer has not chosen.

5.5 Approval. An application for a Top Position first receives the status “Pending approval”. Dierentarief.nl approves the application, rejects it or puts it on pause. A rejection is notified with reasons. A Provider can apply for approval again once an earlier restriction has been lifted.

5.6 Term and termination. The term, any costs and the cancellation rules of the Top Position are stated in the Partner Dashboard or in a separate confirmation before the Partner chooses. The Partner can end the Top Position by email to info@dierentarief.nl or via the contact form, unless the Partner Dashboard or the confirmation states otherwise.

5.7 The Top Position is separate from individual Requests. A Request to which the Provider does not respond does not mean that he loses his Top Position.

Article 6. Opening and payment

6.1 Prior inspection. The Provider sees the content of every Request free of charge, in the Partner Dashboard and in the email: the Customer’s name, the type of service, the place, the preferred date and the description. For a Standard Request he also sees the contact details free of charge. For a Paid Request the Customer’s email address, telephone number and street address remain hidden until after payment, and he can only respond after that.

6.1a Unclaimed profile. If a Request comes in at a profile that has not yet been claimed, the Customer’s name, the type of service, the place, the preferred date and the description are visible. The Customer’s email address, telephone number and street address only become visible after payment or after the profile has been claimed.

6.2 Costs. Opening a Paid Request costs a one-off € 6,95 excl. VAT. The current price is stated on the rates page and in the Partner Dashboard. Whether a Request is a Paid Request is visible to the Provider before Opening. There are no credits and no subscriptions.

6.3 Voluntary. Payment is only made if the Provider himself chooses to open a Paid Request.

Opening does not oblige the Provider to provide a quotation or take on an assignment.

6.4 Pay once per Request. If the same Request comes in via more than one Premium place to the same Provider, the Provider pays only once.

6.5 Payment. The Partner pays every opened Paid Request immediately online via Mollie. A payment is deemed successful if Mollie has reliably confirmed that. Only then do the Customer’s contact details become visible and can the Partner respond, including not earlier via the chat. The rules on payment are set out in the Business Agreement.

6.6 No refund after Opening. An Opening is final after a successful payment or registration, even if the Request turns out to be incorrect, a duplicate or not serious. An amount is only refunded in the event of a technical error on the part of the Platform, such as a double charge for the same Request or an Opening without visible contact details.

6.7 No right to assignments. By Opening the Provider only obtains access to the contact details, not a guaranteed assignment.

Article 7. Reminder and message to the Customer

7.1 Reminder. If the Provider has not responded to a Request after 1 day, Dierentarief.nl sends him one reminder by email. This applies to all Requests.

7.2 Message to the Customer. If the Provider then still does not respond, the Customer receives an email with the suggestion to also look at other Providers. The Customer himself chooses with whom he continues. A Request is not forwarded to other Providers without the Customer’s choice.

7.3 Consequences. The Request is kept. A payment or Opening that has already been made remains registered.

The Top Position remains active, unless Dierentarief.nl stops it in accordance with article 8.

7.4 Neutral email. The email to the Customer states that no response has yet been received. It does not state that the Provider has refused the Request, unless that is the case.

Article 8. Quality, monitoring and enforcement of promotion

8.1 Monitoring. Dierentarief.nl records per Provider the number of Paid Requests, timely responses, Requests without a response, the average response time, the number of rejections and, insofar as reliably measurable, the number of Requests that are followed by contact or a quotation.

8.2 Structural conduct. Dierentarief.nl can warn a Provider or pause or withdraw his promotion in the event of structural conduct, such as structurally not responding or rejecting virtually all Requests. A single rejection is not in itself a reason.

8.3 Criteria known in advance. The criteria for a warning, pause and withdrawal are stated in advance in the Partner Dashboard. Dierentarief.nl records the reason for each measure and communicates it.

8.4 Restoration. After a pause or withdrawal the Provider can apply for approval again once the restriction has been lifted. A withdrawal of promotion does not lead to removal of the ordinary profile, unless there is reason for that under article 12.

Article 9. Personal data of Customers

9.1 The Partner uses a Customer’s data only to handle that Customer’s Request or order.

9.2 The Partner does not use the data for his own marketing, newsletters, remarketing or the acquisition of customers outside the Request or order, and does not sell or pass them on to others. That is only permitted with the Customer’s express, freely given and specific consent in accordance with the GDPR.

9.3 Each party is itself a controller for the data that it processes. If the Partner processes data on behalf of Dierentarief.nl, the parties will first conclude a data processing agreement.

9.4 Each party takes appropriate security measures and reports a personal data breach that affects personal data from the cooperation immediately, and no later than within one day of discovery, to the other party.

Article 10. Commission and settlement for Sellers

10.1 Dierentarief.nl does not charge Sellers registration fees, fixed monthly fees or fees per product, unless the parties later agree otherwise in writing.

10.2 Commission. The Seller pays a fixed Commission of 15% on the full amount invoiced to the Customer for the order, including Vouchers, including VAT. Dierentarief.nl charges VAT on the Commission insofar as that is legally due.

10.3 Payment. The Customer pays via Stripe’s payment environment, whereby Dierentarief.nl uses Stripe Connect. Payment by the Customer via this payment environment constitutes a discharge of the payment obligation towards the Seller. Before payout the Seller registers as a connected account with Stripe, accepts Stripe’s terms and completes the identity check.

10.4 Settlement. Dierentarief.nl arranges the payout once a month, no later than 30 days after the end of the month in which the order was delivered, and after the withdrawal period has expired and any returns have been settled. The Commission is automatically set off. The monthly statement in the Partner Dashboard shows the orders, the invoiced amount, the Commission, refunds, chargebacks, withholdings and the balance to be paid out.

10.5 Withholding. Dierentarief.nl may temporarily withhold a specific amount if that is reasonably necessary for an undelivered order, a return, a refund, a chargeback, a disputed payment or a due and payable claim against the Seller. The statement states the reason and the amount. Undisputed balances are not withheld because of a dispute about another amount.

10.6 Challenge. The Seller challenges a statement within 30 days after it is made available, in writing and in specified form. Undisputed amounts are paid out in accordance with the statement.

Article 11. Products of Sellers

11.1 Admission requirements. A Seller can be admitted if he:

a. is established in the Netherlands or another Member State of the European Union, and delivers in the Netherlands and Belgium;

b. represents own brands, own makers, official importers, or shops and dealers;

c. offers products and, for physical products, always delivers with free shipping (see article 11.3);

d. has a valid VAT identification number; and

e. does not set the price on the Platform higher than the price of the same product in his own webshop.

The requirement under e applies only to the Seller’s own webshop, not to other platforms.

11.2 Own price. The Seller determines his own price. Dierentarief.nl does not grant exclusivity per item and does not use a buy box or ranking by price.

11.3 Shipping. Shipping is always free of charge for the customer, regardless of the amount of the order; the costs thereof are for the Seller. The Seller does not charge shipping costs and may not refuse or cancel an order because of the amount. The Seller ships within the stated delivery time, keeps stock data up to date and enters proof of shipment and, if there is one, a track-and-trace code. The rule of free shipping applies only to physical products, not to Vouchers.

11.4 Returns and guarantee. The Seller handles returns and guarantee himself. For a defective or incorrectly delivered product the return costs are for the Seller. For an ordinary withdrawal the Customer pays the costs of returning, unless the Seller has offered to pay them or has not told the Customer in advance that he must pay them (article 6:230s(2) of the Dutch Civil Code (BW)).

11.5 Product safety. The Seller warrants that all products comply with the European rules, including the General Product Safety Regulation (Regulation (EU) 2023/988, GPSR). If the manufacturer or the Seller is established outside the European Union, the Seller provides before publication the name and the active email address of the responsible person in the EU. Dierentarief.nl displays the safety information on the product page. The Seller reports changes within 48 hours.

11.6 Veterinary medicines. A Seller does not offer veterinary medicines via the Platform.

11.7 Right of Dierentarief.nl. Dierentarief.nl may check a product in advance, refuse it, temporarily hide it or remove it if there is a reasonable suspicion of incorrect information, unlawfulness, unsafety or infringement of rights. Dierentarief.nl may suspend payouts for as long as details of the responsible person in the EU are missing or incorrect.

11.8 Content. The Seller warrants that he is entitled to supply product photos, brands and other content, and grants Dierentarief.nl a non-exclusive licence to use that content for publication and promotion of the offer on the Platform.

Article 11a. Vouchers

A Seller who offers Vouchers for services states with the offer what the service comprises, where it is performed, the validity, how the Customer makes an appointment and the rules for rescheduling and cancelling. The Seller performs the service himself or remains responsible for anyone he engages. For payout and commission, article 10 applies.

Article 12. Suspension and termination

12.1 Termination by the Partner. The Partner may terminate the cooperation at any time free of charge with an email to info@dierentarief.nl or via the contact form. If the Partner also wants his profile or account to be removed, that can be done in the same way. We process the request within a reasonable time and no later than within 1 month (article 12(3) of the GDPR (AVG)). Ongoing orders, Openings, returns, guarantee claims and payouts will still be settled.

12.2 Suspension by Dierentarief.nl. Dierentarief.nl may temporarily suspend or restrict a profile, promotion, product listing or the Partner Dashboard if there is a reasonable ground for that, such as a suspicion of fraud, a security risk, a serious shortcoming, incomplete details or a binding order of a competent authority. The Partner receives a statement of reasons no later than at the moment the measure takes effect (article 4 of the P2B Regulation and article 17 of the DSA).

12.3 Termination by Dierentarief.nl. Dierentarief.nl may terminate the cooperation with a notice period of at least 30 days, with a statement of reasons (article 4 of the P2B Regulation). In the event of fraud, a serious security risk, loss of necessary certification or registration, insolvency, a legal prohibition or repeated serious breach, Dierentarief.nl may terminate immediately, also with a statement of reasons.

12.4 Objection. The Partner may object to a measure via the complaints procedure in article 13, and may submit the dispute to an out-of-court dispute body or mediator, without that limiting his right to go to court.

12.5 Settlement. Termination does not affect the settlement of ongoing Requests, Openings, orders, returns, guarantee claims, refunds, Commissions and indemnities. Dierentarief.nl prepares a final statement and pays out the undisputed balance in accordance with article 10.

12.6 Proportionality. Dierentarief.nl applies measures that are proportionate to the seriousness of the breach.

Article 13. Transparency and complaints (P2B Regulation)

13.1 Ranking. How we determine the order is set out in article 14.

13.2 Access to data. In the Partner Dashboard the Partner sees the data about his own profile, Requests, promotion, orders and statements. The Platform does not share anonymised data about the Platform as a whole with the Partner.

13.3 Equal treatment. The Platform itself does not offer services that compete with those of the Partners.

13.4 Complaints. The Partner can submit complaints about the Platform free of charge via info@dierentarief.nl or the contact form. We confirm receipt within 5 working days and give a substantive and reasoned answer within 30 days.

13.5 Mediation. If the parties cannot resolve it together, they are prepared to participate in mediation in good faith.

Article 14. How we determine the order

14.1 Premium at the top. At the top of the search results there are a maximum of 6 Providers with a Top Position (Premium), within a radius of 50 km around the Customer’s place. They are there because they have a Top Position, not because we consider them better. At every Premium place the label “Sponsored” and the badge “Premium Choice” are always shown.

14.2 Rotating order. The order of the Premium Providers rotates (rotation), so that it is not always the same Provider at the top. Top Positions appear only in the search results.

14.3 Other results. We show the other Providers by distance to the Customer’s place.

14.4 Request form. A Request goes to a maximum of 4 Providers. At most 2 of those are Premium Providers. We choose the others by distance to the Customer’s place. The Customer chooses himself; nothing is pre-ticked.

14.5 Explanation for the Customer. With the search results and the request form this explanation is shown:

“Premium businesses are at the top because they have a top position with us. They pay €6,95 excl. VAT (€8,41 incl. VAT) if they open a request that came in via that place. The order of the Premium businesses rotates. We show the other businesses by distance to your place.”

Article 15. Contractual penalty

15.1 The Partner pays Dierentarief.nl an immediately due and payable penalty of € 2.500 per event if he:

a. intentionally adds harmful code or malware to the Platform, or instructs someone to do so;

b. without permission obtains or attempts to obtain access to systems, accounts or databases of Dierentarief.nl;

c. uses contact details of Customers in breach of article 9 or gives them to others;

d. does not remove an unlawful or unsafe product reported by the Platform or a regulator within the remedy period; or

e. without a valid responsible person in the EU offers products from outside the European Union.

15.2 The remedy period is 5 working days after a written notice of default. For a, b and c no notice of default is required. If a breach continues after the end of the remedy period, the Partner pays an extra € 250 per calendar day, up to a maximum of € 25.000 per event.

15.3 The penalty does not affect Dierentarief.nl’s right to claim full damages insofar as the actual damage is higher.

Article 16. Liability and indemnity

16.1 The Partner compensates the damage that Dierentarief.nl suffers as a direct result of a shortcoming of the Partner, such as incorrect product information, non-delivery, an unlawful or unsafe product, infringement of the rights of others or breach of the rules.

16.2 The Partner indemnifies Dierentarief.nl, Co-Managementpartners B.V., their directors and legal successors against claims of others, such as Customers and regulators, that arise from a shortcoming of the Partner, including the performance of the assignment by the Provider or the Seller’s product.

16.3 Dierentarief.nl reports a claim for which an indemnity is requested to the Partner as soon as possible and gives him the opportunity to take part in the defence. Dierentarief.nl does not conclude a settlement that binds the Partner without his consent, which he may not refuse on unreasonable grounds.

16.4 Dierentarief.nl is only liable for direct damage caused by an error of its own in the platform services, up to a maximum of the amount that the Partner has paid to Dierentarief.nl in the 3 months before the event. Dierentarief.nl is not liable for indirect damage, consequential damage, lost profit or business loss. These limitations do not apply in the event of intent or wilful recklessness of Dierentarief.nl or its managers.

16.5 Dierentarief.nl is not liable for the quality, the result or the performance of an assignment that a Provider accepts via the Platform.

16.6 The Partner has appropriate business liability insurance and shows a current policy certificate on request.

Article 17. Administration and tax data

17.1 The Partner provides correct identification, registration and tax data on time and cooperates with legally required checks and information requests, such as under DAC7 and the DSA. Each year Dierentarief.nl reports the Partner’s data required for DAC7 to the Dutch Tax and Customs Administration (Belastingdienst).

17.2 Dierentarief.nl invoices Openings of Paid Requests separately via Mollie, with a receipt with VAT insofar as due. The Partner remains himself responsible for the VAT on his own services and products.

17.3 If the Partner does not provide required data on time, Dierentarief.nl may withhold payouts or temporarily block the Partner Dashboard until the data have been checked.

Article 18. Obligations of the Partner towards the Customer

18.1 The Partner treats the Customer with care and, before the agreement is concluded, provides correct, complete and comprehensible information about his service or product, including his identity, price, delivery time and cancellation terms.

18.2 The Partner complies with the rules for consumer contracts, such as those on prior information, withdrawal and conformity. For a service concluded off-premises or at a distance, the Partner is himself responsible for the cooling-off period and the legal guarantee.

18.3 The Provider complies with the rules for his profession and for the welfare of animals.

Veterinary procedures are only carried out by someone who is authorised to do so. The Platform is not a party to a treatment.

Article 19. Confidentiality, applicable law and disputes

19.1 The parties keep all non-public commercial, operational and technical information confidential.

19.2 If a provision is void or voidable, the other provisions remain in force. For the invalid provision a valid provision applies that comes as close as possible to the purpose.

19.3 These terms and all disputes about them are governed by Dutch law. Disputes that are not resolved between the parties or through mediation are submitted to the competent court of the District Court of Zeeland-West-Brabant (rechtbank Zeeland-West-Brabant), unless mandatory law designates another court.

Article 20. Acceptance and contact

By activating the Partner Dashboard, choosing a Top Position or offering products via the Platform, the Partner confirms that he has received, can store and accepts these terms.

You send questions about the cooperation to info@dierentarief.nl. We respond within 2 working days.

Business Agreement Dierentarief.nl

Parties

1. Co-Managementpartners B.V., with its registered office in Waalwijk, office address Aphroditestraat 35, 5047 TW Tilburg, Chamber of Commerce (KvK) number 73538086, VAT number NL859565890B01, trading under the name Dierentarief.nl (hereinafter: “the Platform”); and

2. the business that registers on Dierentarief.nl or claims a profile (hereinafter: “the Business”).

Article 1. Definitions

Request: a quotation or contact request from a Customer for the animal care service, via the Platform.

Standard Request: a Request that does not come in via a Top Position, for example via the Business’s free profile.

Paid Request: a Request that comes in via a Top Position (Premium), in the search results or in a Premium place in the request form.

Top Position: a place at the top of the search results within a radius of 50 km, with the label “Sponsored” and the badge “Premium Choice”. A Business with a Top Position is also called a Premium business.

Opening: the moment at which the Business chooses to open a Paid Request. After that the Business sees the Customer’s contact details.

Dashboard: the secure environment in which the Business manages its profile, Requests, Openings, payments and Top Position.

Partner Terms: the User Terms for Business Partners Dierentarief.nl.

Article 2. Subject and order of precedence

2.1 The Business is listed as a Provider on the Platform and can receive, view and answer Requests from Customers via the Platform.

2.2 The Partner Terms form part of this agreement. In the event of a conflict regarding prices and payment, this agreement prevails. In all other cases the Partner Terms prevail, unless this agreement expressly states otherwise.

2.3 The Platform is not a party to the agreement between the Business and the Customer and does not itself carry out the animal care service.

Article 3. Admission and checks

3.1 The Business provides correct and up-to-date details, including a recent extract from the Trade Register and a written statement that it only offers services or products that comply with the rules (article 30 of the Digital Services Act). The Business reports changes within 48 hours.

3.2 If the Business carries out veterinary procedures, the people who do that are authorised to do so and are registered where that is legally required. Other Businesses, such as an animal boarding kennel, have the permits and registrations needed for their activity.

3.3 The Platform may refuse or suspend admission if details are missing or cannot be verified. A refusal is reasoned.

Article 4. Prices and payment

4.1 What is free of charge. An account, a profile and claiming a profile cost nothing. A Standard Request is completely free of charge: the Business receives and views it free of charge, sees the Customer’s contact details free of charge and responds free of charge. There are no credits and no subscriptions.

4.2 Top Position. The terms and any costs of a Top Position are agreed with the Business in advance and are stated in the Dashboard or in a separate confirmation.

4.3 Paid Request. The Business only pays if it opens a Paid Request: a one-off € 6,95 excl. VAT per opened Paid Request. Before Opening the Business sees the content of the Request free of charge in the Dashboard and in the email: the Customer’s name, the type of service, the place, the preferred date and the description, but not the Customer’s email address, telephone number and street address. Only after payment can the Business respond. Whether a Request is a Paid Request is visible to the Business before Opening in the Dashboard. The current price is stated on the rates page and in the Dashboard, and is always exclusive of VAT. There are no fixed costs.

4.3a Unclaimed profile. If a Request comes in at a profile that has not yet been claimed, the Customer’s name, the type of service, the place, the preferred date and the description are visible. The email address, telephone number and street address only become visible after payment or after the profile has been claimed.

4.4 Voluntary. The Business itself chooses whether it opens a Paid Request. Opening does not oblige it to provide a quotation or take on an assignment.

4.5 Once per Request. If the same Request comes in via more than one Premium place, the Business pays only once.

4.6 Payment. The Business pays every opened Paid Request immediately online via Mollie, the Platform’s payment service. Only after a successful payment does the Business see the Customer’s contact details and can it respond, including not earlier via the chat. The Business receives a receipt with VAT for every payment in the Dashboard.

4.7 No refund. An opened Paid Request is not refunded, even if the Request turns out to be incorrect, a duplicate or not serious. The Platform does not guarantee an assignment. Only in the event of a technical error on the part of the Platform, such as a double charge or an Opening without visible contact details, does the Business get the amount back.

4.8 Price changes. The Platform announces price changes by email at least 30 days in advance. If the Business does not agree, it can cancel free of charge before the effective date.

Article 5. No promises of services free of charge

5.1 The Platform does not promise the Business any services free of charge, except what is expressly stated as free of charge in this agreement or on the rates page. Registration and creating a profile cost nothing.

5.2 The Platform does not guarantee any number of Requests, assignments or turnover.

Article 6. Top Position, ranking and reminder

6.1 Voluntary. The Business itself chooses whether it wants a Top Position. There are no pre-ticked choices. The terms and any costs of a Top Position are agreed with the Business in advance and are stated in the Dashboard or in a separate confirmation.

6.2 Top Positions. There are a maximum of 6 Top Positions (Premium) at the top of the search results, within a radius of 50 km. The order of the Premium businesses rotates. Top Positions appear only in the search results. At every Premium place the label “Sponsored” is always visible and the badge “Premium Choice” is shown.

6.3 Request form. A Request goes to a maximum of 4 Providers. At most 2 of those are Premium businesses; the others are chosen by distance to the Customer’s place. Nothing is pre-ticked. The Customer chooses himself.

6.4 Order. How we determine the order is set out in article 14 of the Partner Terms (article 5 of Regulation (EU) 2019/1150, P2B Regulation, and article 6:193g of the Dutch Civil Code (BW)).

6.5 Reminder and message to the Customer. If the Business has not responded to a Request after 1 day, it receives one reminder by email. This applies to all Requests. If it then still does not respond, the Customer receives an email with the suggestion to also look at other Providers. That email does not state anything negative about the Business. The Customer himself chooses whether and to whom he still sends his Request.

Article 7. Customer data

7.1 The Business uses Customer data only to handle the Request, not for its own marketing, and does not give them to others, unless the Customer expressly consents to that.

7.2 Each party is itself a controller for the data that it processes. A personal data breach that affects data from the cooperation is reported by a party to the other party within one day.

Article 8. Reviews

8.1 The Business does not post fake reviews, does not have them posted and does not buy reviews. The Business does not offer Customers a reward for a positive review.

8.2 The Platform may check and remove reviews in accordance with its review policy. A review is only called “verified” if the Platform has checked that the writer really was a customer, and the Platform explains how that check works.

Article 9. Veterinary care and advertising

9.1 The Platform is not a party to a treatment or care of an animal and does not give veterinary advice.

9.2 The Business does not offer veterinary medicines via the Platform and does not advertise them to Customers.

9.3 In its profile the Business does not make promises about a cure or the result of a treatment.

Article 10. Liability

10.1 The Platform is only liable for direct damage caused by an error of its own, up to a maximum of the amount that the Business has paid to the Platform in the 3 months before the event. The Platform is not liable for indirect damage, consequential damage or lost profit.

10.2 These limitations do not apply in the event of intent or wilful recklessness of the Platform or its managers.

10.3 The Business is itself liable for its services to the Customer and indemnifies the Platform against claims of Customers about them.

Article 11. Transparency, suspension and complaints (P2B Regulation)

11.1 If the Platform suspends or restricts the service to the Business, the Business receives a statement of reasons no later than when the measure takes effect (article 4 of the P2B Regulation).

11.2 If the Platform terminates the agreement, a notice period of at least 30 days applies, with a statement of reasons. In the event of fraud, a serious risk to Customers, a legal prohibition or repeated serious breach, the Platform may terminate immediately, also with a statement of reasons.

11.3 The Business can submit complaints about the Platform free of charge via info@dierentarief.nl or the contact form. The Platform confirms receipt within 5 working days and gives a reasoned answer within 30 days.

11.4 If the parties cannot resolve it together, they are prepared to participate in mediation in good faith.

11.5 In the Dashboard the Business sees the data about its own profile, Requests, Openings, payments and Top Position.

Article 12. Term and termination

12.1 This agreement is for an indefinite term.

12.2 The Business may cancel the agreement at any time free of charge by email to info@dierentarief.nl or via the contact form. If the Business also wants its profile or account to be removed, that can be done in the same way. We process the request within a reasonable time and no later than within 1 month (article 12(3) of the GDPR (AVG)).

12.3 Either party may terminate the agreement immediately if the other party fails to fulfil a serious obligation and does not remedy that within a reasonable time after a written notice of default, or in the event of insolvency.

12.4 After termination the Business’s profile disappears from the Platform. Outstanding payments remain due.

Article 13. Transfer

13.1 The Platform may transfer the operation of the Platform, or this agreement, to another undertaking. The Business will be informed in writing at least 30 days in advance and may cancel free of charge before the transfer.

13.2 The Business may not transfer this agreement without the written consent of the Platform.

Article 14. Applicable law and competent court

This agreement is governed by Dutch law. Disputes are submitted to the competent court of the District Court of Zeeland-West-Brabant (rechtbank Zeeland-West-Brabant), unless mandatory law designates another court.

Article 15. Final provisions

15.1 If a provision is void or voidable, the other provisions remain in force. For the invalid provision a valid provision applies that comes as close as possible to the purpose.

15.2 Deviations from this agreement only apply if the parties have recorded them in writing.

An electronic acceptance in the Dashboard counts as in writing.

Signing

This agreement is formed as soon as the Business registers or claims a profile and agrees to the Partner Terms and this Business Agreement. The current version is always on this page.